Delivery

When will I get my order?

• Usually, it takes 1 working day to process an order after which it’s shipped out.

• There are some exceptions where an order may ship out later. If this is the case for your order.

Shipping time will be made available to you by the courier company when your order gets shipped. Shipping charges will be added at the time of checkout.

Do you offer FREE SHIPPING?

Yes, we do offer free standard shipping on all Australian orders. You can choose to pay for express shipping.

Do you offer INTERNATIONAL SHIPPING?

We offer international shipping at an additional cost, which will be calculated at checkout. Free international shipping is available on order values of the following:

• United States: US$75
• United Kingdom: £65
• Europe: Є75

We will make every effort to ship your order within the estimated delivery time. However, we are not responsible for any delays or additional charges that may occur due to customs or other regulations.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at orders@hnysleepwear.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.

Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:   

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbours in case the courier left the package with them   

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at orders@hnysleepwear.com with your order number.    

Please note:

• No replacement will be provided if you have entered the wrong delivery address while placing the order.
• We will only send a free replacement if we found out that the mistake was made on our end.

How do I track my order?

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at  orders@hnysleepwear.com.   

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at  orders@hnysleepwear.com within fourteen (14) days from the receipt of your order with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!   

For additional information on refunds and returns please visit our Refunds and Returns Policy.

QUESTIONS

If you have any questions concerning our shipping policy, please contact us at:

Email: orders@hnysleepwear.com.